Frequently Asked Questions
If your question is not answered here, please contact us.
Q: What is SPacific Print?
A: SPacific Print is a UV printing and laser cutting business that specializes in high-quality, custom-printed and precision-cut products for both businesses and individual consumers. From promotional items to home decor, we offer a wide range of personalized solutions.
Q: Where are you located?
A: SPacific Print is based in Victoria, British Columbia. Stay tuned for details about our home-based shop opening soon!
Q: What is UV printing?
A: UV printing is a cutting-edge process that uses ultraviolet light to instantly cure ink onto almost any material. It’s durable, vibrant, and perfect for both functional and decorative applications.
What is laser cutting?
A: Laser cutting uses a focused laser beam to precisely cut or engrave materials like wood, acrylic, and certain metals. It’s perfect for creating intricate designs, custom shapes, and detailed finishes.
Q: What products can you customize?
A: We print on a variety of surfaces, including wood, glass, metal, acrylic, ceramics, and more. Some popular items include signs, business cards, coasters, bookmarks, custom gifts, and promotional items. We also offer laser cutting and engraving services to add precision details, intricate patterns, or unique shapes to certain products, enhancing their final look and functionality.
Q: Can I order in bulk?
A: Yes! We welcome bulk orders for businesses and organizations. Contact us for pricing and turnaround times for large orders, including projects that combine UV printing and laser cutting.
Q: Do you offer design services?
A: Yes, we offer design services with tiered options to suit different needs and budgets:
Submit Your Own Design: If you have a print-ready design, great! Just send it over, and we’ll take it from there.
Basic Graphic Design: Quick layouts, text adjustments, or simple edits — typically completed in under an hour.
Advanced Graphic Design: More detailed layouts, creative refinements, or projects requiring a few hours of design work.
Art & Illustration: For intricate, artistic, or hand-drawn designs, we collaborate with talented local artists to bring your vision to life.
We can also design files specifically for laser cutting or engraving, ensuring your project is both visually stunning and technically precise.
Q: Can I bring my own items to be printed or laser cut?
A: Yes, as long as the items are compatible with our UV printing or laser cutting equipment. Contact us to confirm whether your items meet our specifications.
Q: How do I place an order?
A: You can place an order by contacting us directly through our website, or by contacting your sales representative.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and mobile payments. Payment upon delivery is also available for local orders.
Q: Is there a minimum order size?
A: There’s no minimum order size for most products. Bulk discounts are available for larger orders, including those requiring both printing and laser cutting.
Q: Do you offer refunds or returns?
A: Due to the custom nature of our products, we cannot offer refunds or returns unless the item is defective or an error was made on our part.
Q: Do you ship products?
A: Yes, we ship across Canada and the United States. Shipping costs and delivery times depend on the destination and order size.
Q: Can I pick up my order in person?
A: Local pickups can be arranged by appointment only.
Q: How long does it take to receive my order?
A: Standard turnaround times vary depending on the complexity and quantity of your order. Most orders are completed within 5–7 business days. Projects involving both UV printing and laser cutting may require additional time. Rush orders are available for an additional fee.
Q: What if I have an issue with my order?
A: If you encounter any problems, please contact us immediately. We’re committed to making it right and ensuring you’re satisfied with your experience.
Q: How can I contact you?
A: You can reach us via email, phone, or through our website’s contact form. Visit our Contact Us page for details.
Q: Do you offer consultations?
A: Yes! In fact, consultation is at the heart of our business. We work closely with our clients to transform their vision into high-quality, tangible products. Custom work requires collaboration and a clear understanding on both sides, and we’re here to guide you through the process to achieve the best results.
